Subscribe and Listen to the podcast on all major apps, just search for The Story of a Brand. Click here to listen on Apple Podcast or Spotify.

In this special episode, we interview Philippe Roireau, Head of BD & Partnerships for Gorgias, “the” help desk solution that gives “Super Powers” to your Support Team!
In Part 2 of this feature, Philippe shares Why large shoe companies love Gorgias, The magic that happens during onboarding including pre-loading accounts with relevant messages, How the Gorgias support team helps merchants, What is the Gorgias Moat? Why do customers connect with Gorgias, Their “follow the merchant” strategy, Trends in e-commerce, How Gorgias helps omni-channel players create a seamless experience, How Gorgias removes sources of friction, How customers are leveraging the Gorgias Machine Learning data to make better decisions, What the future holds, and so much more.
Join us while Ramon Vela interviews Philippe in Part 2 of this episode and hear him share the inside story of a brand.
For more on Gorgias visit:

Discover Amazing Products and the Stories Behind Them

We're adding new stories each week. Sign up & be the first to know.