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When working with her team to develop new products, there are two questions that Rose Fernandez, CEO of Algenist ask, “How is this product going to change the customer’s life and How is it going to be compelling to the customer”? These are the types of questions any business should be asking. However, for Algenist, answering those questions with performance-based products is the #1 reason customer’s buy and that reason is Trust. As Rose says it, “promise and then deliver on that promise, is the surest way to build trust with your customer”. Do that and they will buy again and again and again.

In Part 2 of this feature, Rose shares with us the questions and philosophy around building trust with a customer and why it has made Algenist who it is today. She also shares why “being zen and staying connected and present” helps with your leadership (and stress), how to find positive influence everywhere around you, why her two children and four boxers are the best leadership training, and what new product categories are in store for Algenist.Listen while Ramon Vela interviews Rose Fernandez in Part 2 of this 2 Part episode and hear Rose share the inside story of a brand.

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