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In this special episode, we interview Philippe Roireau, Head of BD & Partnerships for Gorgias, “the” help desk for e-commerce brands and merchants.
In Part 1 of this feature, Philippe, discusses How Gorgias was founded, How a chance meeting with the Shopify founder changed their business, How their laser focus on Shopify led them to tremendous growth, How Phil started as a Gorgias customer, Why they look for staff that speaks the language of merchants, Why merchants love merchant stories, How merchants can scale customer service without adding more people, The magic of the Gorgias onboarding experience, and How to Transform Support into a Profit Center and so much more.
Join us while Ramon Vela interviews Philippe in Part 1 of this episode and hear him share the inside story of a brand.
For more on Gorgias visit: Gorgias.link/story